Access to clean water is especially important for sanitation and survival during a pandemic, when frequent hand washing and spending more time at home have become a part of daily routine. Since the onset of COVID-19 in North Carolina and across the globe, Orange Water and Sewer Authority (OWASA) has seen a 73% increase in past due water bills as well as an increase in household water usage. While OWASA has currently suspended disconnections for non-payments, they anticipate that customers without a steady or adequate source of income will continue to struggle with on-time payments moving forward.
OWASA’s Care to Share program provides water bill payment assistance through a partnership with the Inter-Faith Council for Social Service (IFC). Each month, paying customers have the option to add a few extra dollars to their bill that are donated to the Care to Share program. IFC helps to identify households who may benefit from Care to Share and distribute the collected funds to participants. Currently, about 5% of OWASA customers contribute monthly donations to the Care to Share program.
Care to Share (previously called Taste of Hope) has existed in some form since 1997 and has served as a model for other communities and utilities across the Triangle region to institute similar programs. As the need for water bill assistance increases, there is also a push to provide more funding and structure for water bill assistance programs at both the state and national government level.
learn more at OWASA’s website: https://www.owasa.org/help-my-neighbor-care-to-share/